I'm a bit disappointed, probably because of so many of the rave reviews I read on this site. First of all, it IS much better than a traditional futon (ugh) so I will give it that! But to say it looks like a sofa is stretching it a bit. I would say it looks like a sofa wannabee. I've had it since Thursday (today is Sunday) and the cushions have not yet smoothed out; it says it should take from 48-72 hours so I'm still hoping. It's the wrinkles that give it that futon look so if that problem would correct itself, I think I'd be much happier. I do love the ease with which it converts to a bed and then back to a sofa...very easy compared to a traditional futon. And after sleeping on it, I found it to be comfortable, very much unlike a traditional futon (although I think 2 people sleeping on it may be a bit crowded) I really do NOT like the pillows that came with it. They are pretty ugly, in my opinion, and wish they could have sent something more tasteful.
With that being said, my experience with has been extremely positive in the past and I will continue to order from them in the future. Delivery was prompt (less than a week) and everything arrived in perfect condition, no damage, nothing missing, as I've read in other reviews. It was not difficult to assemble; my daughter and I did it in an hour (with her doing most of the work!)
I do wonder about the long term durability of this product; I live in a studio apartment and am using it for a bed, and I'm hoping it will last, but am doubtful. Compared to similar retail products, it was much less expensive, but still a lot of money for me, so I guess we'll have to see if it stands the test of time.